Terms & Conditions

These Terms and Conditions govern your use of our website and transportation services. By accessing our platform or making a booking, you agree to comply with these terms. We encourage all users to read them carefully before using our services. These terms are designed to ensure transparency, reliability, and a smooth experience for every customer. If you do not agree with any part of these conditions, you should discontinue use of our services immediately.

Service Usage

Our services are intended to provide safe, reliable, and convenient transportation. By booking with us, you agree to provide accurate details, including pickup location, destination, contact information, and travel time. We reserve the right to refuse service if the information provided is incomplete or misleading. Customers are responsible for ensuring they are ready at the scheduled pickup time to avoid delays or cancellations. We aim to maintain punctuality, but external factors such as traffic or weather may affect travel times.

Booking and Payments

All bookings must be confirmed through our official communication channels. Payment terms may vary depending on the service selected. Customers agree to pay the quoted fare, including any additional charges that may apply due to route changes, waiting time, or special requests. We strive to maintain transparent pricing with no hidden costs. Failure to complete payment may result in cancellation of the service.

Cancellations and Refunds

We understand that travel plans can change, and we aim to offer flexible cancellation options. Customers are encouraged to inform us as early as possible if they need to cancel or reschedule. Refund eligibility may depend on the notice period provided and the type of booking made. Late cancellations may incur a fee to compensate for driver allocation and time reserved.

Passenger Responsibilities

Passengers are expected to behave respectfully toward drivers and maintain appropriate conduct during the journey. Any form of misconduct, damage to the vehicle, or violation of local laws may result in termination of the trip without a refund. Passengers are responsible for ensuring personal belongings are secured at all times.

Limitation of Liability

While we strive to provide reliable and timely services, we are not responsible for delays caused by circumstances beyond our control, including traffic congestion, road closures, or weather conditions. We are not liable for any indirect losses resulting from missed appointments or flights.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services indicates acceptance of any revised terms. Users are encouraged to review this page regularly to stay informed about updates.